Everything you need to know about shipping, returns, payments, and your orders.
Standard shipping takes 3–5 business days within the continental US. Express options (1–2 days) are available at checkout. International orders typically arrive within 7–14 business days.
Yes! We offer free standard shipping on all orders over $100. Orders under $100 ship at a flat rate of $7.95.
We currently ship to the United States, Canada, the UK, the EU, and Australia. More regions are added regularly — contact us if you don't see yours.
Once your order ships you'll receive an email with a tracking link. You can also track any order anytime on our Order Tracking page using your order number and email.
We offer a 30-day return window on most items. Products must be unused and in their original packaging. See our Refund Policy for full details.
Email hello@homedecoro.com or use your account dashboard. We'll send a prepaid label and process your refund within 5–7 business days of receiving the item.
Returns are free for faulty or incorrect items. For change-of-mind returns, a small $6.95 return-shipping fee is deducted from your refund.
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.
We accept Visa, Mastercard, American Express, PayPal, and Stripe. All transactions are encrypted and secure.
Absolutely. We use SSL encryption and PCI-compliant payment processors. We never store your full card details on our servers.
Yes — at checkout you can split eligible orders into interest-free installments through our buy-now-pay-later partners.
Sales tax is calculated at checkout based on your shipping address and local regulations.
We process orders quickly, but if you contact us within 2 hours of ordering we can usually change or cancel it before it ships.
You can join the waitlist on any out-of-stock product page and we'll email you the moment it's back.
Yes — premium gift wrapping and a personalised note can be added to any order at checkout for $4.95.
For rugs and cushions we offer fabric swatches. Contact our team and we'll send them out free of charge.
Wherever possible, yes. We prioritise natural, responsibly sourced materials and recyclable, plastic-free packaging.
Each product page includes specific care instructions. In general, dust regularly, keep away from direct moisture, and follow material-specific guidance.
We photograph products in natural light to stay true to life, though screens vary slightly. Our team is happy to describe exact tones — just ask.
We do! Our blog is full of guides, and our stylists offer free email consultations for orders over $250.
Our flagship studio is at 123 Design Avenue, New York. Online is where most of the magic happens, but visitors are always welcome by appointment.
Email hello@homedecoro.com, call +1 (555) 123-4567, or use the form on our Contact page. We reply within one business day.